Airtel- let me "Express Yourself"

With a tagline that says "Express Yourself", it sure has a crappy customer service. No, I'm not trying to badmouth a big telecommunication giant to get attention. Its just that it shouldn't be this hard to speak to a customer care exec. The first one had the worst soft skills and promptly hung up on me, duh, not surprised..

The second time I barely managed to get someone on line. I mean, do you really have to tell me that your IVR menu has changed blah blah when all it does it make me wonder if the IVR was made in Pakistan?! The golden option to speak to a human is virtually BURIED under layers of menus.

I think I'm so happy now that im a Vodafone customer! Phew.