Honda Activa servicing

What a nightmare! My second in row. The first was with the Yelahanka branch who returned the bike as it was but took 3 grand from me. The second and latest was with the Jayamahal branch- nightmare unlimited. They called me up the day it was given and informed me that it will be done only by 7.30pm, by when the accounts will be closed. I went the next morning at about 9.30, work still not done.

My husband arranged for it to be delivered to my office in Residency Road. By this time, I'm already stressed. The guy who was to deliver it, lands up after 2 extra hours. And what do I see? The right mirror is broken! I called a manager, Mr.Patil, who said it was a small misshap and will fix it for free. I grudgingly took the bike and was shocked to discover many extra dents and scratches on it the next morning. We went back to the service station and spoke to Mr.Patil. Only now were we informed that the delivery person was involved in a bad accident and is on leave! Our question- how could you deliver the customer's bike after such damage which might endanger the customer's life?

We then took full inventory of the bike and agreed to have the damage fixed free of cost.

Well, the bike looks good now. But a few things like the indicator's sound and reverbration is still there. I just done want to go back to that place EVER again!

PS- a so called customer service exec, Sangeetha, did nothing but apologise like a parot over and over again. Get a life.